Terms and conditions of sale

These terms and conditions of sale (the “Terms”) apply to every order placed with Elysion, Pedro Rodrigues (“Pixelysion”, “we”) on the website pixelysion.com. By placing an order, you accept them. They are written in plain language: if anything is unclear, write to us at zeltyx.officiel@gmail.com.

1. What we offer

Pixelysion builds ready-to-go websites for tradespeople, freelancers and local businesses, then hosts and maintains them through a subscription:

• Website build: Essential, Pro or Premium plan, with options (extra pages or languages, logo, Google Business setup, AI assistant on your website), as described on the website at the time of your order.
• Orbit subscription: hosting and domain name, security and backups, 1 change per month.
• Galaxy subscription: everything in Orbit, plus unlimited reasonable changes, your latest work added, a monthly report and priority support.

Our services are aimed primarily at professionals. If you order as a consumer, the mandatory rules of your country of residence still apply (see section 14).

2. Ordering

You can order in two ways:

• directly, using the simulator on the website, then paying the deposit;
• after a proposal: you create your Cockpit for free, describe your project, receive a personalised proposal, then pay the deposit if you're happy with it.

Your order becomes binding as soon as the deposit is paid. You then receive a confirmation by email and access to your Cockpit.

3. Prices

Prices are fixed and shown in euros, US dollars, pounds sterling or Swiss francs, depending on the currency chosen. The applicable price is the one shown at the time of your order.

We are not currently registered for VAT: prices are final prices and no VAT is added. If taxes apply in your country, they will be shown before payment.

4. Payment

• Deposit: 30% of the website build price, when you order.
• Balance: 70% of the website build price, after you approve your mock-up and before go-live.
• Subscription: monthly or annual, paid in advance. Paying annually gives you 2 months free.

Payments are made online through Stripe, a secure payment platform (card, Apple Pay, Google Pay or local payment methods, and payment in instalments depending on your country). We never have access to your card details.

5. How the mission works

1. Brief: you fill in your brief (questionnaire or assistant) and send us your content: logo, photos, information about your business.
2. Analysis and design: we prepare the structure, copy and design of your website.
3. Mock-up: you receive a first preview of your website in your Cockpit.
4. Revisions: 2 rounds of revisions are included. A round covers all your change requests on one version of the mock-up. Additional rounds can be carried out on the basis of a quote.
5. Approval and balance: when you're happy with the mock-up, you approve it and pay the balance.
6. Go-live: we publish your website. The subscription starts at that point.

6. Timescales

Your website is normally ready 14 days after we receive your complete brief (information, logo, photos). This timescale is indicative: it is extended by the time taken for your replies, for sending your content and for the rounds of revisions.

If we don't hear from you for 90 days despite our reminders, we may close the mission. In that case, the deposit is retained for the work carried out, and the balance is not due.

7. Subscription, commitment and cancellation

• The subscription starts when your website goes live, with a 12-month commitment.
• At the end of the commitment, it renews automatically for the same period (one month or one year) until you cancel it.
• After the commitment, you can cancel at any time from your Cockpit (Billing section) or by email. Cancellation takes effect at the end of the current period, which has already been paid.
• If you request cancellation during the commitment, it takes effect at the end of the commitment: the remaining monthly payments up to that date are still due.
• You can switch from Orbit to Galaxy at any time. Switching from Galaxy to Orbit takes effect at the next renewal.

8. Changes included

• Orbit: 1 change per month (for example a piece of text, a photo, opening hours or prices). An unused change is not carried over to the following month.
• Galaxy: unlimited reasonable changes, normally handled within 72 hours. “Reasonable” means routine updates: text, photos, prices, opening hours, latest work, small adjustments.

Larger pieces of work (new page, new feature, design overhaul, new language) are subject to a quote, which you are free to accept or decline.

You make your requests from your Cockpit.

9. Late payment or non-payment

If a subscription payment fails, Stripe automatically tries again and you receive an email asking you to update your payment method. If payment has not been made 30 days after our reminder, we may suspend the website until it is paid. The website goes back online as soon as payment is made.

10. Ownership of the website and domain name

• The domain name is registered in your name. It is included in the subscription for as long as the subscription is active.
• Once the website build has been paid in full, the website belongs to you: the text, the design created for you and the images you provided.
• We retain the rights to our tools, templates and generic code elements. You receive an unlimited, free right to use these elements for your website.
• Royalty-free photos and illustrations remain subject to their licence.
• If you end the subscription, we will send you, on request, your website's files and your domain name's transfer code within 30 days.
• Unless you object by email, we may present your website as an example of our work.

11. Your obligations

You provide us with accurate information and with content (text, logos, photos) that you have the right to use. You remain responsible for the content published at your request and for its compliance with the rules of your trade and your country. We may refuse to publish unlawful or misleading content.

Before approving your mock-up, check the information on your website (contact details, prices, opening hours, any information your business is required to display).

12. Use of artificial intelligence

We use artificial intelligence tools to analyse your brief, to prepare the copy, translations and a first mock-up, and to answer some questions more quickly. Content intended for publication on your website is reviewed by our team. Some simple replies in your Cockpit may be written by our AI assistant, Pixel.

Pixel is an AI: its answers may contain errors and do not constitute a contractual commitment. Only the prices shown on the website, your order and these Terms are binding.

13. Launch offers and referrals

• Founding Crew: a 20% discount on the website build is reserved for our first 10 clients. The number of places remaining is shown in real time. A place is held while you pay and released if the payment is not completed.
• Referrals (Crew programme): every client has a referral link. The person referred gets 10% off their website build. Once they have paid their balance, the referrer receives one month's subscription free, deducted automatically from their next invoice (an active subscription is required).
• These benefits cannot be combined with each other, cannot be exchanged for cash and may be cancelled in the event of abuse.

14. Consumers' right of withdrawal

Our services are intended for professionals. If you are a consumer living in the European Union or the United Kingdom, you have 14 days after your order to withdraw, without giving any reason, by writing to us at zeltyx.officiel@gmail.com.

By sending your brief during this period, you are asking us to start work before it ends. If you then withdraw, you pay only for the share of the work already carried out, and the rest is refunded to you. The right of withdrawal no longer applies once your website has been fully built and has gone live with your agreement.

Refund conditions are set out in our refund policy.

15. Liability

We carry out our services with care, in line with professional standards. We cannot guarantee a specific ranking on Google or a number of customers: these results depend on many external factors.

We do our best to keep your website available at all times, but short interruptions may occur (maintenance, an outage at one of our providers).

To the extent permitted by law, our liability is limited to direct damage and to the amount you have paid us over the last 12 months. Our liability for gross negligence or wilful misconduct remains unlimited.

16. Force majeure

Neither party is liable for any delay or failure to perform caused by an unforeseeable event beyond its control (natural disaster, general internet outage, decision by the authorities, etc.).

17. Personal data

We process your data in accordance with our privacy policy.

18. Changes to these Terms

We may change these Terms. The applicable version is the one in force at the time of your order. For ongoing subscriptions, we will notify you by email at least 30 days before any significant change: you can then cancel free of charge before it comes into effect.

19. Applicable law and disputes

These Terms are governed by Swiss law. If there is a disagreement, we will first look for an amicable solution: write to us at zeltyx.officiel@gmail.com. Failing that, the place of jurisdiction is Vuarrens (VD). If you are a consumer, the mandatory rules of your country of residence and the place of jurisdiction where you live still apply.