Refunds

We want you to be happy with your website. This policy explains, in plain terms, when you can get a refund. It supplements our terms and conditions of sale.

Our “Happy or we fix it” guarantee

Before paying the balance, you see your website as a mock-up and you have 2 rounds of revisions included. The balance is only due once you've approved it: you never pay the full price of a website you're not happy with.

The deposit

• Before work starts (brief not yet sent): simply ask by email and your deposit will be refunded in full.
• After work has started: the deposit covers the work already carried out (analysis, design, copywriting) and is retained.
• If you're still not happy with the mock-up after the 2 rounds of revisions: you can stop the mission. The balance is not due, and the deposit is retained for the work carried out.
• Consumers in the European Union and the United Kingdom: your 14-day right of withdrawal applies, under the conditions of section 14 of our terms and conditions of sale.

The balance

The balance is paid after you approve the mock-up. Once your website is live, it is non-refundable: the work is finished and the website belongs to you.

The subscription

• Periods that have already started are not refunded, including if you cancel.
• During the 12-month commitment, the monthly payments remain due until the end of the commitment.
• An annual subscription is not refunded on a pro rata basis.
• If our service is interrupted through our fault for more than 7 consecutive days, we will give you the corresponding period free of charge, on request.

Payment errors

A duplicate payment or an amount charged in error is refunded to you in full, as soon as we notice it or as soon as you report it.

How do I request a refund?

Write to us at zeltyx.officiel@gmail.com, giving your account's email address and the payment concerned. Every request is reviewed by a member of our team, who will reply within 5 working days.

An approved refund is paid by Stripe to the payment method used for the purchase. Depending on your bank, it will appear in your account within 5 to 10 working days.